This Service Policy explains what clients can expect from Pristine Ritual and the practical standards that apply before, during, and after a cleaning appointment.
1. Our Service Standard
Pristine Ritual provides premium residential cleaning and home-reset services with an emphasis on consistency, respectful care, communication, and final presentation. Our standard workflow is: Declutter lightly - Dust high to low - Clean surfaces - Sanitize - Vacuum - Mop - Reset - Inspect.
Every completed service should include a Final Ritual quality check so the home is not only cleaned, but thoughtfully reset.
2. The Pristine Ritual - Maintenance Cleaning
Maintenance cleaning generally includes dusting accessible surfaces and decor; mirrors; vacuuming rugs and carpets; vacuuming and mopping hard floors; cobweb removal; trash and liner replacement when available; light straightening; bed making with existing linens; kitchen counters, sink, faucet, stovetop surface, backsplash, appliance exteriors, visibly marked cabinet fronts, microwave interior/exterior, dining surface and floors; bathroom toilet, tub or shower, sink, vanity, faucets, mirrors, cabinet exteriors, fixtures, normal soap residue, trash and floors; and a final presentation reset.
Maintenance cleaning generally does not include inside refrigerator, oven, or cabinets; detailed baseboards; wall washing; heavy mineral buildup; heavy grease restoration; mold remediation; exterior windows; high-access work requiring special equipment; excessive clutter; detailed organization; construction debris; biohazards; or unusually heavy pet hair unless separately quoted.
3. The Deep Ritual
The Deep Ritual includes the applicable Maintenance Cleaning scope plus more detailed attention to baseboards, doors and frames, window sills and tracks, cabinet fronts, reachable vents, switches and outlets, bathroom buildup, shower and tub detailing, backsplash and heavier stovetop grease, reachable ceiling fans and light fixtures, furniture dusting, floor edges and corners, and accessible areas beneath light or safely movable items.
Inside refrigerator, inside oven, and inside cabinets are add-ons unless specifically included in the confirmed quote.
4. Move-In and Move-Out Ritual
Move-In and Move-Out services are designed primarily for empty or substantially empty homes and may include detailed dusting; baseboards; doors and frames; switches and outlets; closet shelves and rods; cabinet and drawer interiors and exteriors; kitchen surfaces; sink and faucet; stovetop; appliance exteriors; inside refrigerator and oven; bathrooms; empty vanity interiors; mirrors; window sills and tracks; floors; and final inspection, subject to the confirmed scope and property condition.
5. Home Reset
Home Reset combines cleaning with light presentation work such as bed making, cushion and throw alignment, towel arrangement, surface reset, and general visual finishing. It does not include detailed professional organizing, unpacking, or management of excessive belongings unless separately agreed.
6. Add-On Services
Available add-ons may include inside refrigerator, inside oven, inside kitchen cabinets, interior windows, balcony or patio cleaning, heavy pet-hair treatment, extra linen changes, laundry, detailed blinds, organization, dishwasher interior, and selected wall or door spot treatment. Availability and pricing depend on property conditions and the confirmed quote.
7. Supplies and Products
Pristine Ritual generally supplies ordinary cleaning products and equipment appropriate to the confirmed service. Clients should tell us in advance about allergies, sensitivities, specialty finishes, manufacturer-required products, or surfaces needing special care. We do not mix cleaning chemicals in unsafe combinations and may refuse use of a client-provided product that appears unsafe, unlabeled, or unsuitable.
8. Cross-Contamination and Hygiene
Our team follows a color-coded cloth and tool approach intended to reduce cross-contamination, including separate materials for toilets and bathroom sanitation, other bathroom areas, glass and mirrors, and kitchen/general surfaces. Tools are used and handled according to our internal cleaning and safety procedures.
9. Furniture and Personal Belongings
We perform light straightening but do not reorganize personal belongings unless organization is included. Team members should not open private containers or drawers except where interior cleaning has been specifically requested. We do not move large or heavy furniture or appliances when doing so may be unsafe or risk damage.
10. Parking and Building Access
Clients should disclose parking restrictions, paid parking, gated access, concierge requirements, elevator reservations, loading rules, or other building procedures before service. Reasonable parking charges may be added when disclosed or approved as part of the booking.
11. Quality Concerns - The Pristine Promise
If an included area was missed, notify us within 24 hours. We may ask for photos so we can understand the concern. When appropriate, we will arrange a re-clean of the affected included area at no additional cleaning charge. The purpose of this policy is to correct service-quality issues promptly and fairly.
12. Cancellations and Rescheduling
Unless different terms are shown for a particular booking: 48 or more hours before service - no cancellation fee; 24 to 48 hours - 25% of the scheduled service price; less than 24 hours - 50%; same-day cancellation or inability to access the home - up to 100%. Deposits may be applied toward applicable cancellation charges.
Recurring clients may receive one courtesy late cancellation per year at management discretion. Genuine emergencies may be reviewed individually.
13. Safety and Right to Decline Service
We may refuse or discontinue service for unsafe conditions, harassment, threats, illegal activity, undisclosed biohazards, severe infestation, dangerous animals, unsafe structural conditions, hazardous materials, or requests outside our team's training and authorized scope. The safety and dignity of clients and team members are required at all times.
14. Privacy and Professional Conduct
Our team is expected to respect client privacy and confidentiality. Team members may not discuss private client information outside legitimate work needs or post client homes and belongings on personal social media. Any authorized quality-control photos are handled under Pristine Ritual procedures and our Privacy Policy.
15. Contact
Questions about your service or this policy may be directed to: Pristine Ritual Private Home Care A DBA of Appliance Repairman LLC Email: pristineritual@gmail.com Phone: (818) 358-1338
Service details may vary by confirmed quote, property condition, and selected add-ons. If a confirmed booking states different service-specific terms, those terms control for that booking.