Pristine Ritual ("Pristine Ritual," "we," "us," or "our") is a DBA of Appliance Repairman LLC. This Privacy Policy explains how we collect, use, disclose, and protect information when you visit our website, request a quote, reserve a cleaning service, communicate with us, or otherwise use our services.
1. Information We Collect
We may collect information that you provide directly to us, including your name, email address, telephone number, service address, ZIP code, billing information, property details, preferred service date and time, access instructions, information about pets, parking or building access, photographs you choose to provide for quoting or service purposes, service preferences, and communications with us.
When you use our website, certain technical information may also be collected automatically, such as IP address, browser type, device type, pages visited, referring pages, campaign parameters such as UTM tags, approximate location derived from IP address, and information collected through cookies or similar technologies.
If online payments are offered, payment information may be processed by a third-party payment processor. We generally do not need to store complete payment-card numbers on our own systems.
2. How We Use Information
We may use personal information to provide quotes; schedule, confirm, modify, and perform cleaning services; process deposits and payments; communicate about appointments; provide customer support; maintain service records; improve our website and services; prevent fraud or misuse; maintain security; comply with legal obligations; and send service-related communications.
Where permitted by law, we may also use contact information for marketing or promotional communications. You may opt out of promotional email or text messages as provided in those communications. Opting out of marketing does not prevent us from sending necessary transactional or service messages.
3. Booking Deposits and Payments
Information submitted in connection with a booking may be shared with payment processors or other service providers as necessary to process a booking deposit or final payment. Pristine Ritual may require a booking deposit to reserve an appointment. Payment providers process payment information under their own privacy policies and security practices.
4. How We Disclose Information
We may disclose information to vendors and service providers that help us operate our business, such as website hosting providers, booking and scheduling platforms, payment processors, customer-relationship or communications providers, analytics providers, and professional advisers.
We may also disclose information when reasonably necessary to comply with law, legal process, or governmental requests; protect the rights, property, or safety of Pristine Ritual, our clients, workers, or others; investigate fraud or security issues; or in connection with a merger, financing, acquisition, sale, or transfer of business assets.
We do not sell personal information for money. If our practices change in a way that creates additional privacy rights or opt-out obligations under applicable law, we will update this Policy and provide required choices.
5. Photos, Property Information, and Access Instructions
Because our services take place in private homes, we treat property information and access instructions with particular care. Photos submitted for estimates or quality-control purposes are used for legitimate business purposes related to the requested service. We do not authorize our cleaning team to post client homes or personal belongings on personal social-media accounts.
We will seek separate permission before intentionally using identifiable client-home photographs for public marketing where such permission is appropriate. Clients should avoid sending unnecessary sensitive information through quote forms, text messages, or email.
6. Cookies, Analytics, and Online Tracking
Our website may use cookies and similar technologies for essential site functions, analytics, security, remembering preferences, and measuring advertising performance. Third-party website, analytics, advertising, or booking providers may collect information through technologies they operate.
Browser "Do Not Track" signals are not interpreted consistently across the internet. Unless our website states otherwise through a specific consent or preference tool, the site may not respond to traditional Do Not Track signals. Where legally required and technically supported, we will honor applicable opt-out preference signals, such as Global Privacy Control, for activities to which those signals apply.
7. Data Retention
We retain personal information for as long as reasonably necessary for the purposes described in this Policy, including providing services, maintaining business and transaction records, resolving disputes, enforcing agreements, meeting tax, accounting, insurance, and legal obligations, and protecting our business. Retention periods may vary depending on the type of information and applicable requirements.
8. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect personal information. However, no website, transmission method, or storage system can be guaranteed to be completely secure. Clients should not send passwords, Social Security numbers, or other unnecessary highly sensitive information through ordinary website forms, email, or text messages.
9. Your Privacy Choices and California Rights
You may contact us to request access to, correction of, or deletion of personal information we maintain about you, subject to applicable law and exceptions. You may also request information about our privacy practices or withdraw consent where consent is the applicable basis for a particular use.
Certain California privacy rights apply only when a business meets statutory applicability thresholds or when a particular processing activity is covered by law. To the extent a California privacy law applies to Pristine Ritual, we will provide and honor the rights required by that law, which may include rights to know/access, delete, correct, opt out of certain sale or sharing, limit certain uses of sensitive personal information, and exercise privacy rights without unlawful discrimination.
To submit a privacy request, email pristineritual@gmail.com or call (818) 358-1338. We may need to verify your identity before completing certain requests.
10. Third-Party Websites and Services
Our website may link to or integrate services operated by third parties. Their privacy practices are governed by their own policies, and Pristine Ritual is not responsible for the privacy practices of independent third-party websites or services. We encourage you to review their privacy policies before providing information.
11. Children's Privacy
Pristine Ritual's website and cleaning services are intended for adults arranging home-care services and are not directed to children under 13. We do not knowingly seek to collect personal information directly from children under 13 through our website. If you believe a child has provided personal information to us, please contact us.
12. Changes to This Privacy Policy
We may update this Privacy Policy to reflect changes in our services, technology, legal requirements, or business practices. The revised policy will display an updated effective date. Material changes may be communicated by additional means where appropriate or legally required.
13. Contact Us
For questions, privacy requests, or concerns about this Privacy Policy, contact:
Pristine Ritual Private Home Care
A DBA of Appliance Repairman LLC
Los Angeles, California
Email: pristineritual@gmail.com
Phone: (818) 358-1338
This policy is designed as a practical website privacy policy for Pristine Ritual's current operations. Because privacy obligations depend on actual website tools, vendors, advertising technologies, and business size, the policy should be reviewed whenever those practices materially change.